AnalyticsNorth American Enterprise Cloud Contact Center Market 2021: A $7.4 Billion Market by 2026, with 15.3% CAGR Predicted –

The “North American Enterprise Cloud Contact Center Market, 2021: Frost Radar Report” report has been added to’s offering.

The global cloud contact center market generated $2.7 billion in 2019, recording 15.4% growth year-over-year from 2018. Revenue will increase at a 15.3% compound annual growth rate to reach $7.4 billion by 2026. Small and medium-sized contact centers have been steadily migrating to cloud-based technologies; the expansion of hybrid cloud offerings and the alleviation of many data security and scalability concerns around cloud deployments are driving more large enterprises toward full cloud models.

The North American market has a larger percentage of large and very large enterprise customers, particularly because many multinational companies are US-based. Catering to the development needs of large-scale deployments represents a significant opportunity that more and more contact center-as-a-service (CCaaS) providers are pursuing. The enterprise market is defined as contact center deployments ranging from 300 to 1,000 agents, while the large enterprise market consists of deployments exceeding 1,000 agents.

In a field of dozens of North American CCaaS industry participants, the report independently plots the top 12 companies in this analysis for the enterprise market.

The report reveals the market positioning of companies in an industry using their Growth and Innovation scores as highlighted in the methodology. The document presents competitive profiles on each of the companies in the report based on their strengths, opportunities, and a small discussion on their positioning.

Key Topics Covered:

Strategic Imperative and Growth Environment

  • Strategic Imperative
  • Growth Environment
  • ECCC Inclusion Criteria
  • Primary and Secondary Attributes of the Enterprise Market
  • Definitions

North American Enterprise Cloud Contact Center Market

  • Competitive Environment

Companies to Action

  • 8×8
  • Aspect Software
  • Avaya
  • Bright Pattern
  • Cisco
  • Five9
  • Genesys
  • Mitel
  • NICE inContact
  • Noble Systems
  • Sharpen Technologies
  • Vonage

Strategic Insights

Next Steps: Leveraging the Report to Empower Key Stakeholders

  • Significance of Being on the Report
  • Empowers the CEO’s Growth Team
  • Empowers Investors
  • Empowers Customers
  • Empowers the Board of Directors


  • Benchmarking Future Growth Potential

For more information about this report visit

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