Customer Experience

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Customer ExperienceeDreams ODIGEO Heightens Measures to Protect Consumers Hit by Travel Disruptions

eDreams ODIGEO, one of the world’s largest online travel companies, today revealed a comprehensive set of proactive measures implemented across the Company to protect consumers. These commitments are focused on three key areas: leveraging technology to deliver exceptional customer service, enhancing financial protection for consumers, and advocating for consumer rights with key regulatory bodies. Advancing refunds from trusted airlines and discontinuing sales from non-compliant carriers While major airline carriers have improved their refund timeframes and...

by PRNewswire

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Cloud Customer ExperienceMorgan Motor Company goes live with upgrade to IFS Cloud to drive efficiencies and enhance customer experience

IFS, the global cloud enterprise software company, today announced that British sports car manufacturer, Morgan Motor Company, has gone live with the IFS Cloud ERP software solution as it looks to drive operational efficiencies and improve the customer experience. Morgan was looking for a solution that enabled it to coordinate its manufacturing, supply chain and spare parts requirements and deliver efficiencies across all its internal operational processes end-to-end. At the same time, it is continually...

by business wire

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Cloud Customer ExperienceNICE Announces Launch of CXone as an Industry First EU Sovereign Cloud CX Platform

NICE (Nasdaq: NICE) today announced that the full power of CXone is available as an EU Sovereign Cloud Platform. CXone is the industry leading CX cloud platform with unmatched scalability, reliability and with the most complete set of CX applications. Organizations from any vertical across the EU can now choose CXone as their platform of choice while adhering to regulatory and compliance requirements. NICE has partnered with in-region world-class data center and cloud providers to address the...

by PRNewswire

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Cloud Customer ExperienceUpdating legacy systems, delivering a richer CX and attracting talented workers: Telecoms reveal biggest challenges and top digital priorities in IFS research

IFS, the global cloud enterprise software company, today announced results of its global State of Service research study* of Communication Service Providers (CSPs) which uncovers the biggest field service challenges, technology adoption plans and top focus areas for the telecommunications industry this year. From improving customer experience to compete with new market entrants to updating legacy service management systems to optimize field engineers, the report reveals how the world’s leading CSP and telecom infrastructure brands...

by PRNewswire

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Artificial Intelligence Customer ExperienceBirdeye and Google extend partnership to transform Digital Customer Experience with Google AI

Birdeye, a leading provider of reputation management and digital customer experience solutions, has expanded its long-standing premier partnership with Google Cloud to offer businesses an innovative way to manage customer feedback. The partnership now includes the use of Google’s conversational AI service Bard, which will help businesses understand customer interactions, like reviews and surveys, and respond faster. The integration of Bard into Birdeye’s platform builds on the two companies’ history of collaboration which has already helped...

by PRNewswire

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Artificial Intelligence Customer ExperienceHappiest Minds Technologies recognized as a ‘Major Contender’ for Low-Code application development services in Everest Group’s Peak Matrix® 2023 assessment

Happiest Minds Technologies Limited (NSE: HAPPSTMNDS), a ‘Born Digital. Born Agile’, Mindful IT Company today announced that it has been recognized as a ‘Major Contender’ for low-code application development services in the latest Everest Group’s PEAK Matrix® Assessment 2023 for the Appian and the OutSystems platforms. The assessment evaluated 31 low-code application development service providers on market impact and vision & capability dimensions. It acknowledged Happiest Minds’ ability to deliver low-code services successfully for its clients to...

by PRNewswire

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Advertising & Promotion Customer ExperienceDISQO CX INSIGHTS: DAILY PODCAST LISTENERS PAY MORE ATTENTION TO PODCAST ADS VERSUS OTHER ADS

Customer experience (CX) platform DISQO released new insights about podcast advertising in its report, “Proving the Power of Podcast Ads.” DISQO found that forty-five (45%) of daily podcast listeners pay more attention to podcast ads as compared to other mediums. The new report offers timely insights for brands seeking to understand customer experience with sponsorships and other commercial messages in podcasts – actionable knowledge they can use to propel brand and outcomes lift from their podcast ad investments. DISQO...

by PRNewswire

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Customer ExperienceInfosys Launches the Live Operations Platform in Collaboration with ServiceNow to Boost Customer Experience for Telecom Providers

Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced its collaboration with ServiceNow, a leading digital workflow company, to launch the Infosys Live Operations platform, aimed at enhancing customer experiences (CX) for telecom providers. Infosys leveraged ServiceNow technology to build Infosys Live Operations, which seamlessly integrates with legacy and digital environments to simplify business operations by application rationalization and technology stack optimization. As part of Infosys Cobalt, a set of services, solutions, and...

by PRNewswire

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Customer ExperienceNew Eagle Eye Report Reveals How Inflation and Consumer Behaviors are Shaping the Future of Grocery Loyalty Worldwide

Rising inflation, a continuing cost-of-living crisis and evolving consumer expectations and behaviors are presenting retailers with both significant challenges and new opportunities, according to a new loyalty survey report from Eagle Eye, a global digital marketing technology company that helps retail and hospitality companies build more personalized relationships with their customers. The report, based on a survey of over 1,300 consumers and nearly 200 loyalty program managers in North America, Asia, Australia and the UK, examines what consumers look...

by PRNewswire

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Customer ExperienceCustomer Experience Boosts Sales, but Data Silos Create Roadblocks for Manufacturers, According to New Google Cloud Study

Ahead of Hannover Messe, one of the largest manufacturing events in the world, Google Cloud announced today new global research that found that manufacturers who provide immersive and personalized customer experiences (CX) are outperforming their peers in terms of revenue, profits, and ecommerce sales. However, many manufacturers are facing challenges with data silos that stand in the way of creating the digital CX buyers are looking for today. The research, titled Digital Customer Journey for Manufacturers1, was sponsored by Google...

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