GOCare, a leading SaaS provider of digital customer experience solutions for broadband service providers (BSPs), announced today that TruVista Communications has partnered with GOCare to support its customer experience enhancement and network growth initiatives.
TruVista, a leading regional provider of fiber internet, voice, video, cellular, and security services in Georgia and South Carolina and a portfolio company of iCON Infrastructure Partners, is investing in innovative broadband technology and best-of-breed supporting platforms to deliver the highest quality products and superior service to its customers through its knowledgeable and dedicated local employees.
“At TruVista, our customers are at the heart of everything we do,” said Carla French, CEO of TruVista. “Partnering with GOCare allows us to provide seamless, real-time communication and proactive support, ensuring a superior experience across all digital touchpoints.”
TruVista is embracing a comprehensive approach in its partnership with GOCare and will be rolling out GOCare Messenger, Outage Management, Connect, Pulse, and Reach from its Digital Experience Platform portfolio. Key benefits for TruVista’s GOCare deployment include:
- Inbound call reduction and improved customer service with proactive notifications, self-care, and agent support provided via digital channels, including two-way SMS, email, social media, and web chat.
- Dedicated broadband outage management and maintenance solution that leverages the power of GOCare’s system integrations, two-way intelligent SMS capability, and robust subscriber self-service options for proactive subscriber notifications during unplanned service outages and planned network maintenance events.
- Near real-time feedback and measurement of the customer experience with transactional Net Promoter Score® surveys.
- Streamlined operations and workflows and increased first-contact resolution outcomes leading to more efficient growth.
- Integration with CHR Omnia360 billing and operations system and Adtran network systems to facilitate improved digital customer engagement, automation, and operational cost savings.
“TruVista has consistently demonstrated a strong focus on putting their customers first and delivering innovative technology to the communities they serve,” said Mike Roddy, CEO and co-founder of GOCare. “By partnering with GOCare, TruVista is now better equipped to respond to subscriber needs, enrich the customer experience, and drive operational excellence.”
“Our collaboration with GOCare and TruVista enhances the customer experience,” said Jason Malmquist, Executive Vice President of Software at CHR Solutions. “Our open-architecture B/OSS platform is designed to empower customers like TruVista to seamlessly integrate innovative solutions from technology partners like GOCare.”
“The Adtran Mosaic One SaaS platform unlocks the power of data by providing actionable insights for service providers,” said Robert Conger, GM of Software Platforms and Strategy at Adtran. “Through our partnership, these insights are available in the GOCare Digital Experience Platform, enabling TruVista employees and customers to improve self-care, accelerate resolutions and strengthen customer engagement over digital channels.”
