Artificial IntelligenceNDB Bank appoints Axion to deliver Sri Lanka’s first AI-based Video Know-Your-Customer built by OneConnect to engage customers remotely, securely and seamlessly

National Development Bank PLC (NDB Bank), the fourth largest listed commercial bank in Sri Lanka, today announced at a signing ceremony that it has appointed international enterprise software solutions partner specialising in digital transformation, Axion Solutions, to implement world-class Video Know-Your-Customer (vKYC) built by OneConnect Financial Technology Co., Ltd (OneConnect,NYSE:OCFT), the leading technology-as-a-service platform provider and an associate of Ping An Group. As the first bank in Sri Lanka to roll out AI-based vKYC that complies with the nation’s new regulation announced in October 2020, NDB Bank will enable its customers to access banking services such as opening bank accounts, and applying for loans and credit cards remotely and safely so that Sri Lankans can live their lives and run their businesses as usual amidst the Covid-19 pandemic.

This is the first time a Sri Lankan bank is able to leverage the best-in-class features to engage customers remotely, securely and efficiently. OneConnect’s vKYC platform goes beyond traditional video conferencing platform. It is designed to meet the stringent requirements of the banking and insurance sector. The salient features of OneConnect’s vKYC solution include:

  • Standardises interview workflow for different lines of business such as lending, banking and insurance.
  • Saves post-interview verification time using Electronic Know-Your-Customer (eKYC) tools such as facial recognition to verify in real-time a customer’s identity against an ID card.
  • Complies with banking regulatory guidelines with built-in audit workflows. All video recordings of the interviews are geo-tagged, time-stamped, and stored securely.
  • Enhances customer experience with appointment scheduling function to skip the queue and shorten waiting time.
  • Ensures a seamless experience for customers as vKYC platform uses web mobile interface and customers do not have to download separate mobile app unnecessarily.

A recent report by the Central Bank of Sri Lanka[1] stated that although 90 per cent of the Sri Lankan population have account with licensed banks, banking services such as loans and payment cards remain underutilised as only approximately a quarter of the survey respondents reported borrowings from banks and the use of debit and credit cards by respondents were at the lows of approximately 15 per cent and 10 per cent respectively. In light of the current pandemic, this move by NDB Bank timely addresses the pressing need to digitalise and improve customer experience in bank account opening and loan and credit card applications. It also enhances staff productivity while it continues to keep banking services accessible out of the banking hours, as well as safeguard the wellbeing and safety of its customers and employees as Covid-19 rules continue to constrict in-person transactions at a bank branch.

OneConnect vKYC solution is easy to deploy and allows data to be securely hosted by a telecommunications company in Sri Lanka. NDB Bank’s customers can look forward to the first seamless vKYC experience in Sri Lanka.

Mr Dimantha Seneviratne, Director/Group CEO of NDB Bank stated that while digitisation has improved substantially during the recent past in Sri Lanka’s banking industry, NDB Bank has continued to remain at the forefront, constantly introducing novel methods to the Bank’s clients. “With this engagement, we are taking steps to align with the National Roadmap for Digitalisation of Payment Services by enabling eKYC and video KYC based customer onboarding. As the Best Digital Bank of 2021, we are frequently at the forefront of technological changes and are involved in exploring, investing in and developing the digital arena in banking and have dedicated ourselves to become Sri Lanka’s Digital Bank of Choice,” he added.

Mr Sharada Kirinde, Co-founder and CEO of Axion Solutions said: “Technology is borderless, and we’re delighted to have successfully bridged the needs of local businesses in Sri Lanka with world-class solution providers like OneConnect. NDB Bank has chosen OneConnect for its extensive domain expertise and proven technologies that have helped financial institutions across Southeast Asia to succeed in their digital transformation. Today, we are heartened to witness the satisfaction of a client and a partner. We look forward to more collaborations with NDB Bank and OneConnect where we introduce more innovative solutions for the greater good of the people.”

Ms Tan Bin Ru, CEO (Southeast Asia), OneConnect Financial Technology, said, “Today’s event is very meaningful for OneConnect on multiple fronts. It marks our second collaboration in Sri Lanka and our capabilities in understanding the stringent FI requirements and building innovative vKYC solutions within a short span of time. I’m equally heartened to see our vKYC solution being picked by a leading bank in Sri Lanka to deploy vKYC for the first time in the country. It is truly a mark of confidence of which the financial institutions have for our technologies and capabilities. We are confident that our vKYC will give a strong competitive edge as a quick-to-market solution that allows NDB Banks to tap on this emerging need for remote banking, scale and deliver superb onboarding and credit application experience for Sri Lankans.”


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