Customer Experience

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Customer ExperienceBearingPoint Client Success Story: RGF Staffing Blends Technology and Customer Experience to Create Staffing Solutions That Are Faster and Simpler

As a global staffing leader, RGF Staffing focuses on simplifying the hiring process and making businesses more productive. To prepare and adapt to the future of work and the transition to the next-generation workforce, RGF started a strategic program called CDX – Customer Experience, Digital Transformation, and Data. In its recent client story, BearingPoint shows how it supported RGF Staffing in achieving a clear and comprehensive picture of its current state in all key areas...

by PRNewswire

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Customer ExperienceCognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

Cognizant (Nasdaq: CTSH) today announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service landscape. Cognizant will re-engineer VWG Ireland’s existing siloed contact center platform into an omni-channel customer experience (CX) platform, based on Salesforce service cloud voice and Amazon Connect. VWG Ireland needed to unify its legacy contact center functionalities and streamline its customer service to reduce maintenance costs and improve...

by business wire

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Artificial Intelligence Customer ExperienceVonage Wins Best CX Solution in CX Awards for Conversational Commerce

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named a winner in the 2023 CX Awards. The company won ‘Best CX Solution’ for its conversational commerce application, Jumper.ai. Vonage’s end-to-end conversational commerce application enables brands to create omnichannel, messaging-first customer buying experiences across popular messaging, social and web platforms such as WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Ads, brand websites, and more. As social...

by business wire

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Artificial Intelligence Customer Experience8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced new AI-driven enhancements that transform business and contact center performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. By infusing deeper AI/ML, natural language understanding models, and performance capabilities into 8×8 Contact Center, and across the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud communications and contact center platform, 8×8...

by PRNewswire

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Customer Experience Joint VenturesMEDGULF Joins Hands with Newgen to Digitize their Motor Claims Process

Newgen Software, a global provider of low code digital transformation platform, has announced that the Mediterranean and Gulf Cooperative Insurance and Reinsurance Company (MEDGULF), KSA, has selected Newgen to transform their motor claims process. Leveraging Newgen’s Insurance Claims Processing Solution, built on the NewgenONE Digital Transformation Platform, the company will drive end-to-end process automation, enhance the efficiency of its insurance claims process, and boost overall productivity. “With the help of Newgen’s solution, we aim to proactively manage...

by PRNewswire

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Customer ExperiencePega Helps Shawbrook Bank Improve Processing Time for Unsecured Loans by 75%

Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider empowering the world’s leading enterprises to Build for Change® , today announced that Shawbrook Bank, a UK-based specialist savings and lending bank, has deployed Pega Platform™ to transform its unsecured loans process, improving processing time by 75%, saving 1500 hours per month, and improving customer experience. Over the past 10 years, Shawbrook has experienced rapid growth in the UK lending and deposits market by applying technology where it’s needed without losing the human...

by PRNewswire

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Customer ExperienceSandvine Introduces New AppLogic Product to Help Service Providers Reduce Costs and Improve Customer Satisfaction

Sandvine, the App QoE Company, today announced the introduction of its new AppLogic product, which will provide unprecedented visibility, clarity, and accuracy to internet traffic classification and categorization. Available April 1, AppLogic will be the industry’s most accurate hyperscale, real-time application classification engine on the market. By combining multiple methods including machine learning with an ever-growing library of 5000+ signatures across 2500+ applications, AppLogic will classify 95% or more of all traffic. With more than 122 applications actively...

by PRNewswire

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Artificial Intelligence Customer ExperienceNew Covariant Report Confirms Increased Investment in Automation Despite Economic Uncertainties

Today leading global AI Robotics company, Covariant (https://covariant.ai/) revealed new survey findings that confirm 2023 is the start of a new operating era for retailers. Results reveal how despite a looming recession, retailers and their logistics providers are planning to increase investment in automation solutions, including AI Robotics, to optimize operations and revitalize the customer experience — positioning themselves to scoop up customers from less innovative rivals. Key findings from the report include: A new challenge emerges...

by business wire

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Customer ExperienceOmetria Delivered 430% ROI to Retailers, Reveals Total Economic Impact Study

Ometria, the customer data and experience platform (CDXP) for retailers, commissioned Forrester Consulting to conduct a Total Economic Impact™ study examining the potential cost savings and business benefits of using Ometria’s CDXP over the course of three years. The study, published in January 2023, found that a composite organization representative of interviewed retailers deploying Ometria yielded a return on investment (ROI) of 430% by enabling more intuitive, AI-driven customer insights and messaging delivery. Retailers today seeking sustainable...

by PRNewswire

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Customer ExperienceBank of Abyssinia Selects Newgen for Delivering Superior Customer Experience

Newgen Software, a global provider of low code-based digital transformation platform, NewgenONE, today announced that Bank of Abyssinia, one of the fastest growing banks in Ethiopia has onboarded Newgen for end-to-end automation of retail and small and micro enterprise (SME) loan types. With the loan origination solution, built on NewgenONE, the bank will streamline the origination, processing, tracking, and disbursement of loans. The solution will be used in 750+ branches spread across Ethiopia. The Bank will leverage Newgen’s platform with...

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