The insurance sector has seen a massive rise in opportunistic claims. Research from law firm Keoghs warns of an substantial upward trend in opportunistic fraud, calculating the proportion of opportunistic claims doubling in two years from 21% in 2014 to 41%.
Global Insurance Product Manager, Dan Gumpright said, “Insurance is just like that intentionally broken vending machine: you only get cash back if you make a claim. In a touchless claims environment, the limited human interaction is likely to have similar outcomes to those found in the CAH experiments.”