Part three of the series looks specifically at “intelligent automation,” defined as the integration of emerging cognitive and robotic computing technologies into human-driven business processes and customer interactions. These technologies include artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA). Two data sets of IT executive survey responses are brought to bear in looking at the business drivers, strategies, and pitfalls currently inhibiting more successful adoption of intelligent automation. The first data set was collected in the second half of 2018, and is complemented by a second set collected in January of 2019.