Thought Industries, provider of the world’s leading platform for customer learning, today announced the launch of The Customer Education Playbook: How Leading Companies Engage, Convert and Retain Customers (John Wiley & Sons, April, 2022). The book, co-authored by Thought Industries executives Barry Kelly, Chief Executive Officer, and Daniel Quick, Senior Vice President, Learning Strategies, is based on the experience of the authors and the company in helping businesses design, build and manage customer education programs and measure...