Mercy, an innovative health care leader, recently introduced “Toni,” a savvy chatbot designed to make your health care experience smoother and more convenient. Toni acts as a virtual assistant, using smart technology to help with things like scheduling appointments and refilling prescriptions, day and night. “While consumers encounter chatbots in many industries, they’re relatively new to health care,” said Steve Mackin, Mercy president and CEO. “These tech advancements save patients time. Toni is part of Mercy’s...