Net Promoter Score (NPS) is a widely used metric to assess customer satisfaction and loyalty. It’s based on a single question: “How likely are you to recommend [COMPANY] to a friend or colleague?” on a 0-to-10 scale. Scores are divided into three categories: Promoters (9-10): Loyal enthusiasts who will likely repurchase and recommend your product/service. Passives (7-8): Satisfied but indifferent customers. Detractors (0-6): Unhappy customers who could negatively impact your brand. The NPS is calculated...