Agreements are foundational elements of any business, but agreement processes are still largely manual and hampered by inefficiencies. In fact, 9 out of 10 organisations are burdened by manual agreement processes that lead to poor customer experiences, project delays and increased costs.

This study, conducted by Forrester Consulting on behalf of DocuSign, combined quantitative surveys and qualitative interviews to research modern agreement processes across the world. Here are some of the key findings