Redefining Success The Impact of Soft Skills and AI on Contact Center Performance
In today’s competitive world, exceptional customer experience is the name of the game. To win, companies must understand and develop the soft skills of their contact center agents. Why? Strong soft skills, such as empathy, effective communication, and problem-solving, directly impact the customer experience. When agents exhibit these positive behaviors, customers feel valued, understood, and are more likely to maintain a long-lasting relationship with the brand.