Making the switch: How 8 companies improved customer experience with Zendesk

When you think about the best customer-service experiences, what do you remember? You probably easily accessed the customer support contact information, reached out on the channel that works best for you, and encountered a friendly customer-service representative who took time to really listen to you, going above and beyond to solve your problem. The person on the other end of the line or the live chat always seemed to know the context of your issue, no matter how many interactions it took before resolution. And even if you couldn’t see their face, you could tell they delivered service with a smile and genuinely cared.