LISTEN UP: Get a 360-Degree View of Interactions to Elevate Customer Experiences
We’ve all been there… at a customer service crossroads
Stuck on hold, waiting for customer service. Maybe we’ve even chatted with bots, responded to surveys, emailed, or called before. But here we are, waiting to explain an issue that we couldn’t solve on our own to an unfamiliar yet well-meaning agent. After the call, we’re presented with a survey to collect our feedback. Perfect! Another chance to tell them how we feel and hopefully prevent future frustrations—right?