A contact center, also referred to as an e-contact center or a customer interaction center, is a centralized office related to customer relationship and interaction management offering omnichannel support for the handling of customer communications, service, data, and contacts through phone, letters, faxes, online chat, email, social media, voice over IP (VoIP), instant messaging, and direct website support. Employee training refers to the programs that are used to help employees expand their knowledge and learn new skills to help them complete their tasks.

Employee training helps workers learn about how to use technology and equipment, ensures health and safety among employees, results in greater employee productivity and business profitability, helps companies comply with regulations and laws, gives you a competitive edge in the market, and creates opportunities for both personal growth and career advancement among workers.