Here’s how customer service teams are actually using AI
Let’s take a moment to recognize how hard customer service teams work to keep your customers happy. That’s a big mandate even during the best of times. Today, it feels like businesses are dealing with higher ticket volumes and more customer issues than ever before. Add uncertainties to the mix—like supply chain issues, staffing shortages, and hiring freezes—and agents have a lot cut out for them. Your customers are probably seeing more friction in their experience than they need to, as well.