Free, perfect, and now. That is the definition of customer expectations in the Digital Age. Technologies to meet those expectations exist in abundance. But frankly, that’s a big part of the problem for organizations struggling to cross the chasm of digital transformation.It’s not surprising that many organizations find it challenging to keep up
with the advance of technology. From just a few short years ago, the range of digital tools have mushroomed from the original SMAC (social, mobile, analytics, and cloud) technologies to include big data, artificial intelligence (AI), deep learning, the internet of things (IoT), robotic process automation (RPA), and virtual personal assistants (VPA) — among others. So the ability of organizations to develop the skills needed for effective implementation of this expanded set of new digital capabilities can lag well behind the range of available tools.