CX and the CIO: Trends Shaping Industries in 2023 and Beyond

Industry analysts are referring to the world we live in as postdigital. In many ways, they’re right. After all, the term “digital transformation” has been around for quite some time, and it could be classified as a “been there, done that’ concept. Largely led by the CIO, organizations have transformed – sometimes at lightning speed – to meet the digital expectations of their customers. But as budgets shrink and economic uncertainty continues to loom, CIOS and their business partners must be certain that any technology initiatives aren’t one-off solutions to short-term problems.