Conversational AI Unveiled: A Comprehensive Guide to Unlocking the Power of Artificial Intelligence to Transform the Customer Experience

The public introduction of ChatGPT in November 2022 irreversibly changed the course of IT and automation in support of business contact centers, customer experience, and employee productivity. For the first time, virtually anyone could interact with “artificial intelligence” (AI) resources through a conversational user interface. Instead of choosing from a short list of rigid commands, search terms, or SQL queries, this sort of Conversational AI, or AI that simulates human conversations, enabled users to key in or say exactly what they want using their own words.