Customer Experience

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Customer ExperienceVVDN announces Innovative GenAI Solutions for Global Customers

VVDN Technologies, a global provider of Software, Product Engineering, Electronics Manufacturing Services, and Solutions, announces the integration of Google’s advanced Gen AI models and solutions, including Gemini Pro, into its workforce and existing IP products. By leveraging Google Cloud’s advanced capabilities, VVDN has built new industry solutions utilizing the Gemini family of AI models, developed joint go-to-market programs, and integrated Gemini Code Assist into its internal tools. This includes the development of GenAI solutions for...

by PRNewswire

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Customer ExperienceIdentity Without Borders with IrisGuard’s Digital ID Activation

IrisGuard UK Ltd, a global leader in iris recognition technology, is proud to announce the successful deployment of its latest service in partnership with the Ministry of Digital Economy and Entrepreneurship (MODEE) Jordan, Jordan Post, VFS Global, and the Ministry of Foreign Affairs and Expatriates. Their cutting-edge services now facilitate the activation of a government digital ID service (SANAD) for Jordanian expatriates, initially in the USA and Canada, using only the iris. The attendees’ iris is matched against the...

by PRNewswire

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Customer ExperienceSANDSIV, Europe’s Leading CX Technology Provider Announces Opening of MENA Regional Headquarters in Saudi Arabia

SANDSIV, Europe’s #1 Customer Experience Management (CXM) and Voice-of-the-Customer (VoC) solution provider, is proud to announce the opening of its new regional office in Riyadh, Saudi Arabia, further solidifying its commitment to the Middle East and North African market. The company’s award-winning CXM software sandsiv+ empowers organizations to visualize their customer journey from A to Z at every possible touchpoint. This allows them to collect, analyze and act on customer feedback, behavioral and operational data in real-time, and thus, enables them to...

by PRNewswire

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Customer ExperienceFranchise Marketing System by Authentic Visits is Revolutionizing In-Store Experiences

Authentic Visits, an award-winning retail technology, has unveiled its innovative Franchise Marketing System with Smart Signs. The launch of this technology is transforming the retail industry by improving the in-store experience, increasing foot traffic, and preventing negative customer reviews. Authentic Visits Smart Signs are emerging as a beacon of innovation in franchisor marketing by turning everyone’s phone into a magical wand. Unlike other in-store solutions, no app is required, and no sign up is required,...

by business wire

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Customer Experience SecurityFinancial Institutions See Technology More Than Ever as Key Differentiator in Customer Experience, Says ISG

Banking and financial services firms are navigating macroeconomic disruption, competition and cyber risks by leveraging technology to deliver unique, secure, personalized user experiences, say experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. ISG and other leading industry experts will explore how banking and financial services (BFS) institutions can harness data, automation and AI to differentiate their services; deliver seamless, personalized customer experiences; integrate change management and mitigate risk,...

by business wire

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Artificial Intelligence Customer ExperienceElliptic Labs Signs PoC Contract with PC OEM, Bringing NEW Seamless and Cohesive User Experience Across the Product Lineup

Elliptic Labs (OSE: ELABS), a global AI software company and the world leader in AI Virtual Smart Sensors™ currently deployed in over 500 million devices, has announced a new PoC contract with a global OEM leveraging its AI Virtual Smart Sensor Platform delivering ground breaking user experiences enabling new cohesive interactions across the product lineup. Our AI technologies – including ultrasound and sensor fusion expertise – combined with our deep understanding of the smartphone, PC and...

by PRNewswire

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Customer ExperienceGupshup.io Introduces FiLLi Cafe, UAE’s Beloved Cafe Chain to WhatsApp, Elevates Customer Experience

Gupshup.io, the leading global Conversational Engagement Platform today announced its collaboration with FiLLi Cafe, the renowned cafe chain in the UAE, to bring an unparalleled customer experience for its users on WhatsApp. FiLLi Cafe, celebrated for its iconic FiLLi Zafran tea and delectable offerings, will now be accessible through a dedicated WhatsApp bot, allowing tea aficionados across the UAE to explore the enticing menu, discover exclusive offers, and connect with the brand effortlessly. With a...

by PRNewswire

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Customer ExperienceSANDSIV positioned as the Leader in the SPARK Matrix for Voice of the Customer (VoC), Q3, 2023 by Quadrant Knowledge Solutions

Quadrant Knowledge Solutions announced today that it has named SANDSIV as a Q3 2023 technology leader in the SPARK Matrix™ analysis of the global Voice of the Customer (VoC) market. The Quadrant Knowledge Solutions SPARK Matrix: Voice of the Customer (VoC), Q3, 2023, includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading Voice of the Customer (VoC) vendors in the form of its...

by PRNewswire

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Customer ExperienceMetaRouter Forms Partnership with Silverbullet to Deliver an Industry-First Solution for the Privacy-First Era

MetaRouter is excited to announce its recent partnership with Silverbullet, the leading Boutique Customer Experience Partner. Silverbullet has been uniquely designed to support global enterprise organizations in the delivery of transformative marketing customer experiences across multiple touch-points. Businesses across the globe are recognizing that putting the customer at the center of their thinking delivers better engagement, higher retention, and greater customer lifetime value – all resulting in smarter business outcomes and ultimately, better ROI. In...

by business wire

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Customer ExperienceEmergn Unveils Infinity Design System to Power Exceptional Digital Experiences

Emergn, a global digital business services firm helping companies deliver valuable digital products and customer experiences faster, today released its Infinity Design System to reduce the time, cost, and effort clients spend to deliver digital products. The Infinity Design System is complemented by Emergn’s Experience Design capabilities, which ensure organizations are building the right products at the right time in the right way. Infinity provides a framework for organizations looking to compete in today’s digital-first economy. The average mobile...

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