As a global staffing leader, RGF Staffing focuses on simplifying the hiring process and making businesses more productive. To prepare and adapt to the future of work and the transition to the next-generation workforce, RGF started a strategic program called CDX – Customer Experience, Digital Transformation, and Data. In its recent client story, BearingPoint shows how it supported RGF Staffing in achieving a clear and comprehensive picture of its current state in all key areas...
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been named a winner in the 2023 CX Awards. The company won ‘Best CX Solution’ for its conversational commerce application, Jumper.ai. Vonage’s end-to-end conversational commerce application enables brands to create omnichannel, messaging-first customer buying experiences across popular messaging, social and web platforms such as WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Ads, brand websites, and more. As social...
8×8, Inc. (NASDAQ: EGHT), a leading integrated cloud communications platform provider, today announced new AI-driven enhancements that transform business and contact center performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. By infusing deeper AI/ML, natural language understanding models, and performance capabilities into 8×8 Contact Center, and across the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud communications and contact center platform, 8×8...
Ometria, the customer data and experience platform (CDXP) for retailers, commissioned Forrester Consulting to conduct a Total Economic Impact™ study examining the potential cost savings and business benefits of using Ometria’s CDXP over the course of three years. The study, published in January 2023, found that a composite organization representative of interviewed retailers deploying Ometria yielded a return on investment (ROI) of 430% by enabling more intuitive, AI-driven customer insights and messaging delivery. Retailers today seeking sustainable...
Datamatics, a global Digital Technologies, Operations, and Experience Management Company, inaugurated their new omni-channel customer support centre at Pasig City, Manila, Philippines. The facility was inaugurated by the Indian Ambassador to the Philippines – H. E. Mr. Shambhu Kumaran. The inauguration event was also graced by the presence of industry leaders including Mr. Mitch Locsin, President at CCAP (Contact Centre Association of the Philippines); Ms. Celeste Ilagan, Chief Policy & Regulatory Officer at IBPAP (IT...
