Integrating Identity and Privacy with Digital Customer Experience: Turning Negatives Into Positives
When it comes to managing identity and privacy in consumer-facing online businesses, friction in the customer experience can quickly lead to failures in the achievement of strategic business outcomes — not to mention the downside risks and costs related to cybersecurity and regulatory compliance. Integrating solutions for CIAM and ECPM in the broader context of proactively managing digital customer experiences can help to transform these negatives into positives.