Teleperformance, a global leader in digital business services, announced today that it achieved Amazon Web Services (AWS) Advanced Tier Services Partner status within the AWS Partner Network (APN), a global community of partners that leverages programs, expertise, and resources to build, market, and sell customer offerings. The company has also received AWS Service Delivery Partner designation, which distinguishes Teleperformance for demonstrating specialized technical expertise in delivering Amazon Connect solutions on AWS with proven customer success.
Achieving the AWS Advanced Tier Services Partners status recognizes Teleperformance for having a strong team of trained and certified technical individuals, with proven customer experience. The AWS Service Delivery designation differentiates Teleperformance as an APN member that provides specialized demonstrated technical proficiency and proven customer success in delivering Amazon Connect. To receive the designation, APN Partners must possess deep AWS experience and deliver solutions seamlessly on AWS.
“Teleperformance is proud to achieve the AWS Advanced Tier Services Partner status and AWS Service Delivery designation for Amazon Connect,” said Dev Mudaliar, Global Chief Information Officer, Teleperformance Group. “Our team is dedicated to using our cloud-based services to help clients achieve their business goals by combining our advanced solutions with data analytics and disciplined processes, and the agility of Amazon Connect Service to make processes more efficient, solve issues more quickly, and simplify operations and processes.”
With Amazon Connect, Teleperformance uses call summarization and sentiment analysis to help businesses enhance the quality and efficiency of customer engagement. Powered by AI and machine learning, the capabilities enable agents to identify and address customers’ needs faster, so customers spend less time waiting for help.
“Dynamic business services companies like Teleperformance thrive with advancements in technology,” said Daniel Julien, Chairman and CEO of Teleperformance Group. “The integration of AI will directly contribute to sustain Teleperformance’s growth and to improve profitability.”
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program to help customers identify AWS Service Partners with deep experience delivering specific AWS services.