Unified communications, or UC, is a system in business and marketing that integrates various different communication services and tools such as chat, voice, audio conferencing, video conferencing, web conferencing, desktop sharing, telephony, voicemail, email, short message services (SMS), fax, business process integration (BPI), text messaging, fixed-mobile convergence (FMC), data sharing, interactive voice response (IVR), mobility features, speech recognition, and call control together, integrating software to provide a user interface and user experience across whatever device is in use.

Unified communications brings all the ways your business communicates together and makes its more efficient to communicate with each other by putting it all in one united system, where messages can be sent and received through different mediums. Besides more efficient communication, some other benefits that unified communications provides are better customer service, greater employee productivity, reduced costs, increased revenue, the ability to make less do more, and connecting remote and mobile workers.