The IT organization needs to move fast to determine what went wrong and get the service back online. But that’s not easy. Literally thousands of events coming from siloed monitoring systems are now flooding the IT operations team, who have to sort through every event to find the needle in the haystack— the handful of issues that are the root cause of the business service failure. Because the team is using legacy IT operations tools and largely manual processes, it takes eight hours—a full business day—to first figure out on which servers the service is running, and to eventually pinpoint the cause.