Many companies are searching for greater ownership and data control that is focused on compliance and consumer data protection. Although AI has gained significant popularity over the past year, there are many organizations still experiencing obstacles.

In this video, we will briefly discuss the latest digital trends for driving customer experience.

One notable trend that will only continue to increase over time is that businesses are choosing the focus on CX that is driven by technology. An average of 1 in 10 organizations consider themselves to be advanced in the area of customer experience.