https://techpapersworld.com/wp-content/uploads/2022/11/John-Lewis-Partners-Selects-StoryStream-to-Drive-1280x720.jpg

In support of its innovative digital engagement strategy, John Lewis & Partners has teamed up with StoryStream to celebrate and elevate User-generated Content (UGC) across johnlewis.com. A cherished institution of British high streets and shopping centres for over 100 years, the name John Lewis has long been synonymous with quality. Alongside its portfolio of stores, John Lewis & Partners can boast one of the most visited eCommerce websites in the U.K. Taking User-generated Content to the next level...

https://techpapersworld.com/wp-content/uploads/2022/11/MGI-Partners-with-Imperial-College-London-1280x720.jpg

MGI Tech Co. Ltd. (MGI), a company committed to building core tools and technology to lead life science, announced the opening of its second overseas Customer Experience Center (CEC) in Europe. This came after the first CEC opened its doors in Riga, Latvia in late October, joining a roster of existing MGI’s demo labs in Australia and Japan. The new London-based site provides local customers and partners first-hand experiences with MGI’s advanced instruments and reflects the company’s commitment to the European market....

https://techpapersworld.com/wp-content/uploads/2022/11/Akia-Partners-with-Veriff-to-1280x720.jpg

Veriff, a global identity verification provider, today announced a partnership with the guest messaging platform Akia. By partnering with Veriff, Akia can take the safety and security of property owners to a new level through verifying guests’ identities within seconds while offering a seamless customer experience. Akia’s platform specializes in offering thoughtful guest experiences through automating the entire communication lifecycle. It is easy to use and property owners are able to build guest journeys without the...

https://techpapersworld.com/wp-content/uploads/2022/10/After-sales-Service-Helps-Boost-Customer-1280x720.jpg

After-sales service in the fiercely competitive automotive marketplace is renowned for fickle customer loyalty. Typically, the relationship between a dealer and the customer is transactional and temporary, even the slightest mistake can result in a dealer losing a seemingly loyal customer and potential recurring revenue. Given that omnipresent data and individualized recommendations based on consumer behavior are typical of the current times, the distance between dealers and their clients is startling. Customers typically seek out...

https://techpapersworld.com/wp-content/uploads/2022/10/Uniphore-Announces-Industrys-Most-1280x720.jpg

Uniphore, the leader in conversational AI and automation, today announced the release of its enhanced Uniphore X platform, the industry’s most comprehensive platform that enables brands to accelerate and improve two key areas of their business: Customer Experience and Sales. With the latest enhancements to the platform, the conversations that happen between live or virtual agents as well as those happening between sales and prospects are now more effective and with minimal friction. Complete with...

https://techpapersworld.com/wp-content/uploads/2022/10/How-Companies-Can-Empower-Digital-1280x720.jpg

Digital transformation is a driver for IT investments and also a top challenge for business managers. Industry trends include adapting to new work models and customer expectations, increasing capacity to respond to higher demands, enhancing eCommerce and related marketing capabilities, managing security and compliance, and accelerating digital customer engagement. The digital experience itself is constantly changing, and companies need to address the challenges ahead by creating new initiatives. Integrated communications; unified collaboration tools; and content...

https://techpapersworld.com/wp-content/uploads/2022/09/OMANTEL-EMBRACES-CONVERSATIONAL-1280x720.jpg

Omantel, the leading telecommunications provider in Oman, Spitch, the global leader in Conversational AI solutions, and Datalyticx, an Omani-based startup, will be launching Virtual Assistants to ensure better customer service and boost efficiency in Omantel contact centers. This strategic partnership to develop an Arabic-speaking Omnichannel Virtual Agent is unique to the Omani and broader Middle East market. Omantel and its customers will benefit from the Virtual Assistants’ ability to provide information and handle large volumes of customer calls automatically without having to...

https://techpapersworld.com/wp-content/uploads/2022/09/Guidewire-Digital-Enhances-Customer-1280x720.jpg

Hexaware Technologies is a leading Global IT Consulting and Digital Solutions provider that is empowering businesses worldwide to realize digital transformation at scale and speed. As a Guidewire PartnerConnect partner, Hexaware delivers Guidewire services for Property & Casualty insurers. Hexaware’s platform-driven approach of providing complete automation, full-cloud enablement, and personalized customer services endeavors to drive growth in the insurance sector. Hexaware continuously strives to push for modernization and innovation in insurance and share its learnings with...

https://techpapersworld.com/wp-content/uploads/2022/09/Teleperformance-recognized-by-Frost-Sullivan-1280x720.jpg

Recently, Frost & Sullivan assessed the Indian customer experience outsourcing services industry and, based on its findings, recognizes Teleperformance with the ‘2022 Indian Customer Value Leadership Award’ for its customer experience outsourcing services. The company helps businesses across sectors develop implementation strategies and optimize their customer experience (CX) and business processes with a ‘High-Tech, High-Touch’ approach. Teleperformance in India has aggressively built an unrivaled presence with proprietary deep-learning technology and a diverse workforce of more than 80,000 employees, to become the designated Center of...

https://techpapersworld.com/wp-content/uploads/2022/09/Indian-Oil-Corporation-Limited-Enhances-1280x720.jpg

Indian Oil Corporation Limited, India’s flagship national energy major, has collaborated with Fiserv, Inc. (NASDAQ: FISV), a leading global provider of payments and financial services technology solutions, to enhance customer payment experiences and streamline its operations. IndianOil customers can now pay with their choice of multiple payment platforms through smart POS terminals deployed at over 15,000 IndianOil retail fuel outlets across the country, seamlessly redeem loyalty points, and reduce their wait time at the fuel outlet....